Affiliate Network: Prime Health Services

Prime Health Services’ Practitioner and Ancillary Only network offers access to over 600,000 providers across the US. To find a Prime Health provider in your community, use the Find Care tool in your Sana account.

Talking to providers about Prime Health Services
If your provider is uncertain about Sana or our affiliation with Prime Health, you can use the following language with your provider to help sort things out.

"Sana Benefits leases the Prime Health Services Practitioner and Ancillary Only network so that Sana members can access all providers in Prime Health’s network. Since your practice is in-network, Sana will pay my claims at the Prime Health contracted rate. Please send my claims to Sana directly using the address and electronic payer ID listed on the back of my Sana member ID card." 

If your provider is no longer in the Prime Health network
If your provider no longer participates in Prime Health, have no fear! You can use the following language to have your preferred provider bill Sana directly.

"Sana processes all claims as in-network and is happy to have any provider bill them directly. You can verify my benefits or ask billing questions quickly via chat at, Monday through Friday, 7 AM–7 PM Central, or at (833) 726-2123. All information is listed on the back of my Sana member ID card." 

Learn more about getting care with Sana in this two-minute video.
Have questions? We've got you covered.
  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.