Prime Health Services’ Practitioner and Ancillary Only network offers access to over 600,000 providers across the US. To find a Prime Health provider in your community, use the Find Care tool in your Sana account.
Talking to providers about Prime Health Services
If your provider is uncertain about Sana or our affiliation with Prime Health, you can use the following language with your provider to help sort things out.
"Sana Benefits leases the Prime Health Services Practitioner and Ancillary Only network so that Sana members can access all providers in Prime Health’s network. Since your practice is in-network, Sana will pay my claims at the Prime Health contracted rate. Please send my claims to Sana directly using the address and electronic payer ID listed on the back of my Sana member ID card."
If your provider is no longer in the Prime Health network
If your provider no longer participates in Prime Health, have no fear! You can use the following language to have your preferred provider bill Sana directly.
"Sana Benefits plans are all-access, which means they consider all doctors in-network and will process claims submitted by any provider. Please send my claims to Sana directly using the address and electronic payer ID listed on the back of my Sana member ID card."
Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST, or at firstname.lastname@example.org or (833) 726-2123.