Updates to Prime Health Select as of 12/31/2024

Overview

As of December 31, 2024, Sana will no longer directly partner with the Prime Select network. This decision is based primarily on low utilization of the network (about 1% of total volume per month). This change is part of our commitment to providing you with better care options and greater value.

What Does This Mean for You?

• Continued access to care: You can still see Prime Select providers if they agree to bill Sana directly.
• We’re here to help: If your Prime provider won’t bill us directly, we’ll work with you to get excellent care through Sana Care or find an alternative provider option.  Read about your Flex Care options here
• No changes to your costs or benefits: Your co-pays, deductibles, and benefits will stay the same when visiting these providers
• Enhanced provider options: We’re reinvesting in building a stronger, more cost-effective network with direct contracts to improve access to top-quality care
  
  

Sana Care makes getting care easy

This change allows us to focus on improving the care you receive, including through Sana Care, our virtual care and care navigation service. Sana Care can help with:

• Virtual primary care 
• Rx refills
• Chronic condition management
• In-network referrals
• And more

Sana Care makes accessing quality healthcare simple and stress-free, whether you need quick advice or ongoing care, the care team is here for you.

Keeping You Informed

Sana will reissue ID cards starting December 15, 2024 to reflect this network change. If you currently see a Prime Select provider and have concerns about continued access, our Support team is here to help.