Checking Eligibility & Verifying Benefits

You can check eligibility and verify benefits in a few different ways.

  1. Click the chat icon on this page to get help now
  2. Check electronically through your EMR or medical record system using our Payer ID: SANA1
  3. Call our support line at (833) 726-2123

For prior authorization (pre-certification), call our utilization management partner, Valenz, at (877) 608-2200.

Please have the following information ready when contacting Sana:

  • Patient Name
  • Patient Date of Birth
  • Member ID Number
  • Provider office NPI number

Example of a Sana medical ID card:


Have additional questions for Sana? You can reach us quickly via chat at Monday through Friday, 7 AM–7 PM CST,  or at or (833) 726-2123.