Checking the Status of a Claim

The easiest way for providers to check the status of a claim is electronically through their EMR or Medical Record system using our Payer ID: SANA1

Otherwise, feel free to reach out to our Provider Support team at (833) 726-2123 or through the chat feature on our site. We're available Monday - Friday from 7 AM to 7 PM CST.

You'll need to provide the following information when contacting Sana:

  • Provider Name
  • NPI Number
  • Member Name
  • Member Date of Birth
  • Date of Service

Have additional questions for Sana? You can reach us quickly via chat at Monday through Friday, 7 AM–7 PM CST,  or at or (833) 726-2123.