Need help with a pharmacy issue? Smith Rx now offers chat support on their website!
SmithRx chat support is available from 9:00 AM to 6:00 PM CT, Monday through Friday. Their skillful member support specialists can help you with any of your inquiries and are eager to assist.
Need Help with a Pharmacy Reimbursement?
If your pharmacy couldn't process your prescription benefits at the point of sale, you can apply for a SmithRx reimbursement by following these steps:
1. Fill out both sides of the SmithRx Member Reimbursement Form
2. Attach your original pharmacy receipts, including:
- Participant Name
- Prescription Number
- Drug Name and NDC Number
- Metric Quantity/Days Supply
- Pharmacy Name and Address or NABP Number
- Purchase Date
- Total Charge
3. Submit by mail or fax to:
SmithRx Reimbursement Services
PO Box 994 Lehi, UT 84043
- SmithRx can only reimburse purchases made at an in-network pharmacy.
- Reimbursements are based on your benefit plan design.
- Reimbursements for PPO Plus HSA members will apply to their deductible and out-of-pocket maximums as applicable.