Members
Resources to help Sana members understand their benefits and how to use our website.
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Our Network
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Need help finding care?
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Accessing Care at BSA Health System
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Getting Started: How to Use Your Sana Benefits
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Finding a Provider: Understand Your Network Options
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How to Use Sana with Any Provider
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How to Find and Use HealthSmart Network Providers
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How to Get Care: Sana Care, Direct Billing, and Reimbursements
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How to Submit a Medical Claim for Reimbursement
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Provider Not in Network? How to Create an Access Request
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Requirements for Itemized Bills and Superbills
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Getting Started with Sana Care: Virtual Primary Care
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Need help finding care?
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Pharmacy & Ancillary Benefits
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Get Started with SmithRx Pharmacy Benefits
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Find a Dentist: Beam Dental Network
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Find an Eye Doctor: VSP Vision Providers
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Mail-Order Prescriptions: How to Set Up and Save
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Accessing No-Cost Preventive Medications
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Access Traditional: Accessing the SmithRx Copay Card Program
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SmithRx: Pharmacy Reimbursements and Chat Support
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SmithRx Find My Meds: Price Comparison & Pharmacy Search
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SmithRx Formulary: Understanding Drug Coverage and Pricing
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Low-Cost and $0 Insulin Guide
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Get Started with SmithRx Pharmacy Benefits
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Frequently Asked Questions
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Trouble Logging In or Resetting Your Password?
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How to Update Your Personal Information
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How to Request a Report of Your Claims and Diagnostic Codes
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Sana Plan Guide: PPO Plus vs. HSA-Compatible Options
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Invite Adult Dependents to Create Sana Accounts
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Maintain Coverage for Disabled Dependents Over 26
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Domestic Partner Enrollment and Requirements
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Find Crisis Support and Specialized Health Helplines
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Navigating Emergency Room Visits
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Getting Started with Your Sana Enrollment
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Healthcare Coverage Outside the U.S.
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Deductible Credits: Eligibility and Requirements
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Understanding Automatic Renewals
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Making Changes to Your Plan After a Qualifying Life Event
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Adding Your Newborn to Your Sana Plan
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How to Appeal a Denied Claim
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Upfront Payment Requests
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Trouble Logging In or Resetting Your Password?
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Covered Benefits
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Autism Spectrum Disorder Treatment (ASD/ABA)
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Acupuncture Benefits
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Chiropractic Benefits
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Covered Vaccines
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COVID-19 Coverage
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Fertility Coverage
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Gender Affirming Care
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Hearing Aids
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Massage Therapy
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Mental Health Benefits
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Pregnancy Care and Coverage
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Preventive Care
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Reproductive Care
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Therapy - Physical, Occupational, Speech, etc.
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Autism Spectrum Disorder Treatment (ASD/ABA)
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Planning for Surgery and Procedures
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Planning for Upcoming Surgery or Procedures
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Goodbill
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Infusion and Chemotherapy Support
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Surgical Centers of Excellence: Carrum Health
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Surgical Centers of Excellence for Transplants and Pediatrics: Edison
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Common Procedures with High-Quality Providers: MDSave
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Create Personalized Cost Estimates for 500 Common Procedures
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Travel Benefits
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Planning for Upcoming Surgery or Procedures
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Insurance 101
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What Happens If You Have Dual Insurance Coverage?
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How Medicare Works When You’re 65+ and Get Health Insurance from a Small Company
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Balance Bills
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Copays, Deductibles, Coinsurance, and Out of Pocket Max
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Covered vs. 100% Covered vs. Not Covered
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HDHP Telemedicine Cost-Sharing Update: What You Need to Know
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Explanation Of Benefits (EOB)
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Family Deductibles & Out-of-Pocket Maximums
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Health Savings Accounts (HSA)
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Reference-Based Pricing
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What Happens If You Have Dual Insurance Coverage?
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Trusted Partners and Programs
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Comprehensive Care for Chronic Neurological Conditions with Neura Health
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Durable Medical Equipment Providers
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Expert Second Opinions and Local Care Navigation with 2nd.MD
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Expert Speech Therapy in Your Living Room with Expressable
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Fertility Care with Kindbody
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Health Coaching for Chronic Conditions with Vida
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Imaging & Radiology Services with Green Imaging
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In-Home Urgent Care with Dispatch
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In-Home Urgent Care with UrgentCare2go
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Lab Testing & Diagnostics with Labcorp
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Mental Health Coaching, Therapy, and Psychiatry with Headspace Care
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Pediatric Care & Support with Blueberry Pediatrics
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Pediatric Mental Health and Family Therapy with Little Otter
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Pelvic Floor Care with Bloom
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Physical Therapy with Sword Health
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Pregnancy & Postpartum Care with Maven
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Primary Care, Urgent Care, and Therapy with PlushCare
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Virtual Rheumatology Care with Remission Medical
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Virtual Therapy and Psychiatry with Talkiatry
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Comprehensive Care for Chronic Neurological Conditions with Neura Health