After careful consideration and an in-depth analysis, Sana has decided that as of 12/31/24, we will no longer contract with the Prime Health network. If you are a Prime provider with a current Sana Benefits patient, the good news is that you are able to continue providing care! Sana accepts claims from out-of-network providers without any penalties.
You may send claims to Sana directly using the address and electronic payer ID listed on the back of the Sana member ID card. These claims will be reimbursed at our standard rates (120% of the CMS Allowable for professional services and 140% of the CMS Allowable for institutional services). Alternatively, you may submit a request for a direct contract to negotiate terms.
Join the Sana Provider Network
Joining our provider network is quick and easy, helping you increase your visibility to our members and making claims payment even more seamless.
Discover more about working with Sana.
Note: If you have questions about your Prime Health Services contract or rates, please contact the Prime Health team directly at (877) 277-4635.
Have questions for Sana?
Connect with Provider Support directly through the chat icon on most Sana pages or call us at
(833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.