Sana Care — Available in Texas and Ohio

Sana Care is a personal online medical practice – 100% covered by your plan.

Navigating the complexities of where and when to seek care can be overwhelming, so we recommend starting with Sana Care. With Sana Care, you get a team of doctors, nurse practitioners, and care navigators who are there to guide you through every step of your care journey. 

Sana Care can virtually:

  • Diagnose and treat you for common to complex conditions
  • Administer annual check-ups
  • Provide personalized care coordination and referrals to trusted in-network specialists
  • Write and refill eligible medications
  • Order tests and labs
  • And more — no question is too big or too small! 

GET CARE NOW

What's different about Sana Care?

Healthcare how you want it, when you want it: Communicate with your Care Team like it’s the 21st Century. Instead of scheduling an appointment, send us messages, photos, and attachments at your convenience. You can use Sana Care from a desktop or mobile phone. 

A Care Team you can count on: Your Care Team is your own personal team of healthcare experts. They’ll work with you on any and all of your health concerns until you’re all better. 

No question is too big or too small: Whenever a health concern comes up, contact Sana Care first. If your Care Team can’t treat your condition in-house, we’ll coordinate the best local care for you.

Eligibility & Cost

Sana Care is available at no cost to Texas and Ohio members over the age of 18 and is coming soon to other states. 

Getting Started

  • Sign in to your member portal and select “My Sana Care” from your side navigation.

  • Create a new Care Request and explain your situation or ask a question.

  • Write as many details as possible, and attach photos or files as needed.

  • Your care team will start working with you within minutes.

  • Your team will work with you for as long as it takes to get you back on your feet.

Providers are available between 9 AM and 5 PM Central. If it’s an emergency, make your way to the ER or dial 911. If your health question or concern can wait and it’s after hours, just send us a message and we’ll get back to you first thing in the morning.

 
Have questions? We've got you covered.

  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.