Getting Started: How to Use Your Sana Benefits

Whether you've just completed Open Enrollment, are new to the plan, or are coming back for a refresher — we want to help you get the most from your benefits with the tips below.

Meet Sana Care, the online medical practice 100% covered by your plan.

You get a team of doctors, nurse practitioners, and care navigators at your fingertips when you:

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  • Aren't feeling well
  • Need an annual physical
  • Need prescription refills
  • Need medical advice
  • And much more — no concern is too big or too small for the Sana Care team.

Use Sana Care to get connected with the care you need.

Learn more about Sana Care here: https://secure.sanabenefits.com/explore-sana-care

Are you on a Sana First Health Plan (SFHP)?

If you're enrolled in a Sana First Health Plan, Sana Care is your starting point for most in-person care. Reach out through your member portal, and we'll guide you through your care plan or arrange referrals if additional specialist visits are needed.

Emergency Care:

• You do not need a referral for Emergency Room care or emergency transportation. If you believe you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately.

Direct-Access Care: While you don't need a referral for the following services, Sana Care can still help guide you to find a high-quality provider in your area, verify network coverage, and assist with scheduling:

• Urgent Care
• OB/GYN and reproductive care
• Mental health services
• Pediatric primary and preventive care

Tips for Members

1. Need a digital Member ID card? Log in to your Sana account.
2. Prefer to self-serve? You can also use the provider directory to search for in-network providers by name, specialty, and popular categories.
3. Learn how to transfer your prescriptions and save money with mail-order through Amazon Pharmacy, Walmart Mail Order Pharmacy, or Mark Cuban Cost Plus Drugs.
4. Keep an eye on your inbox! We'll occasionally share new products and services to help you maximize your care journey with Sana.