Neura Health gives Sana members convenient access to neurologists and other neurology clinicians through video appointments within days instead of months. In addition to medical visits, members receive ongoing digital tools and support to help manage their neurological health.
Conditions Neura Health can help with
Neura evaluates and treats a broad range of neurological symptoms and conditions, including:
Headache and migraine: From common episodic migraine to complex and chronic headache disorders
Sleep disorders: Including insomnia, obstructive sleep apnea, narcolepsy, parasomnias, restless legs syndrome, and shift-work sleep disorder
Neuropathy: Evaluation and treatment of nerve pain, numbness, tingling, and related nerve dysfunction
Long COVID: Persistent neurological symptoms such as headaches, brain fog, dizziness, fatigue, memory changes, and nerve pain
Concussion and traumatic brain injury: Including evaluation and treatment of post-concussion syndrome
Other or undiagnosed symptoms: If you have neurological symptoms without a confirmed diagnosis, Neura can evaluate your symptoms, work toward a diagnosis, and develop a care plan
Depending on your location and clinical needs, Neura may also support conditions such as seizures, stroke recovery, tremor, memory concerns, dizziness, nerve compression, neuralgia, and multiple sclerosis.
Not sure whether Neura treats your condition? Begin the enrollment process or contact Neura before scheduling. Available services and prescribing capabilities can vary by state and condition.
What to expect
Neura Health offers:
Video appointments with neurology clinicians, typically available within days
A personalized treatment plan that may include prescription medication, lifestyle changes, referrals, testing, and education
Unlimited 24/7 online messaging with your care team
A digital symptom tracker that helps your care team monitor your progress
Two individual health-coaching sessions each month
Educational materials personalized to your condition
Important: The 24/7 benefit is online care-team messaging—not around-the-clock video appointments or emergency care. Neura Health is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
How to get started
Visit the Sana and Neura Health enrollment page.
Create your Neura Health account.
Complete the intake forms and describe your symptoms, medical history, and goals.
Choose an available video appointment.
Meet with a Neura provider and receive a personalized care plan.
Eligibility and availability
Neura Health is available to eligible Sana members ages 14 and older.
Provider and prescribing availability varies by state and by condition. Because coverage is expanding and can change, check your availability during enrollment rather than relying on a fixed state list.
Cost
Your Sana plan’s standard cost-sharing applies:
PPO Plus: $50 copay per appointment. The digital symptom tracker, coaching, care-team messaging, and personalized educational materials are included at no additional cost.
PPO Plus HSA: Covered at 0% before the deductible and 100% after the deductible.
Need help?
Contact Sana Customer Support using the chat icon on most Sana pages.
Call Sana at (833) 726-2123, Monday through Friday, 7 a.m.–7 p.m. Central.
For help booking a Neura appointment, call (341) 247-1982, Monday through Friday, 8:30 a.m.–8 p.m. Eastern.