Changes Effective July 1st, 2025
Starting July 1, standard cost-sharing will apply to ConnectDME orders, and ConnectDME will no longer offer diabetic supplies. Members will still have access to affordable diabetic supplies through our pharmacy benefit partner, SmithRx.
Sana partners with Connect DME to give PPO Plus (C, B, E, P, and S plan) members access to high-quality durable medical equipment (DME) and services nationwide.
Connect DME offers:
- Joint braces such as knee, ankle, upper extremity
- Respiratory Supports such as CPAP, BI-PAP, & nebulizers
- Therapies such as DVT prevention, cold & heat therapy, CPM machines
- Supports such as knee-wheelers, crutches & wheelchairs
- Breast pumps — Offers major brands
- Sleep studies at home
If you have a specific brand or model you're interested in, Connect DME accepts those requests and works to secure that product.
Get Started
If you have a prescription for durable medical equipment and are interested in ConnectDME, email the following information to orders@connectdme.com and copy hello@sanabenefits.com to get started.
- Copy of doctor prescription for DME
- Copy of Sana ID card
- Your contact information
Note: Prior authorizations are only required for Connect DME supplies that cost over $1,000.
Cost
- PPO Plus (C, B, E, P, and S plans): Free
- PPO Plus HSA (H) plans: Per current IRS guidelines, members pay Sana's contracted price before meeting their deductible, then $0 after the deductible
Other cost-effective in-network medical equipment providers include:
Have questions? We've got you covered.
- Log in to view account details.
- Search FAQs in our Help Center.
- Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.