Flex Care: Self-Pay Reimbursements

We reimburse Sana members for qualifying out-of-pocket costs through electronic checks.
Here's how it works:

1. Make sure you've paid your bill in full in order to qualify for reimbursement.
2. Ask your provider for an itemized bill, also referred to as a superbill.
3. Go to the Submit a Claim tab to start a new claim.
4. Track your claim through the Medical Claims tab.
5. Receive an email with a direct deposit or electronic check. 

Prefer a paper check? Click Change how you get paid on the Submit a Claim tab to update your reimbursement method.

An itemized bill must include:

• Patient name
• Provider name
• Provider NPI
• Date(s) of service
• CPT code(s) and/or revenue code(s)
• Units for each code
• Charges for each code
• Diagnosis code(s) indicating the reason for the visit

• Claims processing may take 60 days from your submission date.
• Please do not submit a claim for reimbursement from Sana if your provider plans to submit a claim for reimbursement.
• Please only submit reimbursements through Sana for medical claims. Rx, dental, and vision claims must be submitted through the appropriate carrier. Click here for Smith Rx reimbursements.