Flex Care: Self-Pay Reimbursements

We reimburse Sana members for qualifying out-of-pocket costs through electronic checks.
Here's how it works:

  1. Make sure you've paid your bill in full in order to qualify for reimbursement.
  2. Ask your provider for an itemized bill, also referred to as a superbill.
  3. Go to the Submit a Claim tab to start a new claim.
  4. Track your claim through the Medical Claims tab.
  5. Receive an email with a direct deposit or electronic check. 

Prefer a paper check? Click Change how you get paid on the Submit a Claim tab to update your reimbursement method.

An itemized bill must include:

  • Patient name
  • Provider name
  • Provider NPI
  • Date(s) of service
  • CPT code(s) and/or revenue code(s)
  • Units for each code
  • Charges for each code
  • Diagnosis code(s) indicating the reason for the visit
Sana will reimburse out-of-pocket expenses based on the benefits outlined within your Summary Plan Description. 
  • Claims processing may take 60 days from your submission date.
  • Please do not submit a claim for reimbursement from Sana if your provider plans to submit a claim for reimbursement.
  • Please only submit reimbursements through Sana for medical claims. Rx, dental, and vision claims must be submitted through the appropriate carrier. Click here for Smith Rx reimbursements. 
Have questions? We've got you covered.

  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.