How to Check the Approval Status of a Procedure or Prior Authorization

If you have an upcoming surgery, specialized procedure, or treatment that requires prior approval, your provider will submit a Prior Authorization or Access Request to Sana before your service date.

How to Check Your Approval Status

• Check with Your Provider: Your doctor or facility’s billing department receives direct notifications as soon as an authorization decision is made. They can also verify status on your behalf with Sana or Valenz Care.
• Hear from Sana: If you submitted your request directly through Sana, our team will notify you directly as soon as a status update is available. (Note: Authorization status is not currently visible in the member portal.)
• Contact Sana Support: If you haven't received an update or need help tracking an active request, our support team can help look up the details for you.

Procedures Reviewed by Valenz Care

Sana partners with Valenz Care to manage medical necessity reviews and prior authorizations for complex care, including:

• Inpatient hospital stays and surgeries expected to cost over $10,000
• Specialized procedures (such as total joint replacements or major surgeries)
• Complex ongoing treatments

If your provider needs to submit clinical documentation or check status directly with Valenz Care, they can reach out via:

• Phone: (855) 211-1370
• Email: sanapriorauth@valenzhealth.com
• Fax: (866) 389-2092