Surgeries and procedures can be stressful. We're here to make your experience easier.
- Use Find Care to find providers who accept Sana. We always recommend using our Sana Care ecosystem for free or low-cost, high-quality care options.
- Use our Cost Estimator to create personalized cost-sharing estimates for 500 common medical procedures and find local providers who perform those procedures.
Before Scheduling Surgery or Procedures
Submit a provider invitation as soon as possible so we can coordinate billing details with your care team. If your procedure includes care billed separately by other providers (ex: surgeon, anesthesia, facility fees, labs, etc.), we will work with each provider to see if they will bill Sana directly.
- We depend on the point of contact at each location to communicate effectively with us, so turnaround time may vary from 1-3 business weeks.
- Our Prior Authorization partner, Valenz, requires 2 business weeks for approval.
- In cases that require both Prior Authorization and a Single Case Agreement for billing, we can only finalize the agreement after the Prior Authorization is approved.
- Emergency services do not require Prior Authorization.
If your preferred provider is unwilling to bill Sana for your surgery or procedure, our Customer Support team may offer the following:
- Sana Care providers or other high-quality, low-cost provider partners
- Reimbursement for self-pay
- Sana Pay, when applicable
- Single-case agreements (SCA) with the provider
- If needed, our team can help you find an alternate provider.
Your provider can verify your benefits/coverage for the procedure through Sana's provider chat or by contacting Sana at (833) 726-2123.
If your surgery or procedure requires prior authorization, have your provider contact Valenz, our Utilization Review Accreditation Commission (URAC) accredited partner for utilization management, at (877) 608-2200 or online. Your provider can assist with prior authorization regardless of your payment method.
Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST, or at email@example.com or (833) 726-2123.