Emergency Room Care

We all know that emergencies happen, and you can't always plan ahead. If you need to visit an ER, Sana has you covered.

Sana plans cover emergency services without prior authorization and without out-of-network fees.

If you go to the ER, give them your Sana Member ID card and say:

"Here is my Sana insurance card. Please use the electronic payer ID or the address listed on the back of my member ID card to send claims directly. You can verify my benefits or ask billing questions quickly via chat at sanabenefits.com/chat, Monday through Friday, 7 AM–7 PM Central, or at (833) 726-2123. Sana processes all claims as in-network and is happy to have any provider bill them directly." 

While facilities aren't required to bill insurers after treatment, most do because they are eager to collect payment. 

Under a federal law known as the Emergency Medical Treatment and Active Labor Act (EMTALA), all Medicare-participating facilities are required to stabilize and treat individuals coming to Emergency Departments for care, regardless of insurance provider, ability to pay, etc.

Have questions? We've got you covered.

  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.