Check Eligibility & Verify Benefits

You can check eligibility and verify benefits in a few different ways.

  1. Check electronically through your EMR or medical record system
    • Payer ID: SANA1
    • Note: If you have trouble verifying, remove the 2-digit suffix and try again
  2. Click the chat icon on this page to get help now
  3. Call our support line at (833) 726-2123

For prior authorization (pre-certification), call our utilization management partner, Valenz, at (877) 608-2200.

Please have the following information ready when contacting Sana:

  • Patient Name
  • Patient Date of Birth
  • Member ID Number
  • Provider office NPI number

Example of a Sana medical ID card:


Have questions for Sana?
Connect with Provider Support directly through the chat icon on most Sana pages or call us at 
(833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.