Sana partners with ECHO Health to process all healthcare provider claim reimbursements.
If you have questions about a processed claim, need an Explanation of Provider Payment (EPP), need to update an address or want to verify payment clearance, you can save time by using the ECHO Self-Service Portal.
How to Request a Billing Address Update for checks
To update your practice's billing or remittance address with Sana:
- Contact ECHO Customer Support at (833) 318-7212 or log in to echochecks.com to update payment delivery details.
Payment Options: Switching to Electronic Funds Transfer (EFT)
To avoid physical mail delays we recommend switching to EFT.
To update your preferences from paper checks or Virtual Credit Cards, call QuicRemit Support at (888) 448-0057.
Please have the following information when calling:
- Billing Address
- ECHO Draft Number
- Payment Amount
- Sana Claim Number
Have questions for Sana?
Connect with Provider Support directly through the chat icon on most Sana pages or call us at
(833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.