Need Help Booking an Appointment? Sana Has You Covered!
Whether you’re sticking with your current provider or searching for a new one, Sana makes it simple. We accept claims from any provider willing to bill us directly and never charge out-of-network fees.
Talking to Providers
Most providers are happy to work with Sana. To make the process smooth, let them know you’re with Sana when scheduling your appointment and share your ID card. Here's a helpful script:
"Here is my Sana insurance card. Please use the electronic payer ID or the address listed to send claims directly to Sana. While you may not recognize Sana Benefits, your practice might be part of the HealthSmart network, which Sana partners with. The network affiliation with HealthSmart is listed on the bottom of my card.
Sana treats all claims as in-network and welcomes billing from any provider. For questions about benefits or billing, you can reach Sana quickly via chat at sanabenefits.com/chat (Monday–Friday, 7 AM–7 PM Central) or by calling (833) 726-2123."
What If My Provider Won’t Bill Sana?
- Flex Care Options: You can still see your provider using Sana’s Flex Care.
- Surgery or Procedure Assistance: Planning for an upcoming procedure? Our team is here to help.
Have questions? We’ve got you covered
- Log in to view account details
- Search FAQs in our Help Center
- Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central