Try starting with Sana Care
If you’re eligible for Sana Care, we recommend starting there when you need care. Sana Care is our virtual primary care and care navigation service that can:
- Treat minor injuries or illnesses
- Refill prescriptions
- Manage chronic conditions
- Guide you to in-network specialists or other care options
- And more!
With Sana Care, you get convenient and high-quality care-- and it's 100% included in your plan.
To get started, log in to your Sana Member Portal and message the care team under the My Sana Care tab.
Learn more about Sana Care here: https://secure.sanabenefits.com/explore-sana-care
Want to see a different provider?
If you’d rather see a provider outside of Sana Care, you still have great options! 87% of providers agree to work with Sana, and you’ll never pay out-of-network fees.
Here’s what to do:
Step 1: Ask Your Provider to Bill Sana Directly
Most providers are happy to work with Sana. Simply share this information with them:
Billing Script for Providers
“Here is my Sana insurance card. Please use the electronic payer ID or the address on the back of my member ID card to send claims directly. You can verify my benefits or ask billing questions quickly via chat at sanabenefits.com/chat (available Monday–Friday, 7 AM–7 PM Central) or by calling (833) 726-2123. Sana processes all claims as in-network and welcomes any provider to bill them directly.”
What if My Provider Won’t Bill Sana Directly?
If your preferred provider won’t bill Sana directly, you can still see them using our Flex Care options:
- Self-Pay Reimbursements: Pay upfront and get reimbursed by Sana later.
- Access Requests (Single Case Agreements): Request a temporary agreement for specific procedures or providers.
Flex Care Options Comparison
| Situation | Direct Bill | Self-Pay Reimbursements | Access Request (Single Case Agreement) |
| I prefer to self-serve. | ✅ | ✅ | |
| I can pay upfront and submit a claim. | ✅ | ||
| I will ask for the provider’s cash rate. | ✅ | ||
| I have an upcoming surgery or procedure. | ✅ | ||
| My provider is part of a large hospital system or requires contracts for every visit. | ✅ |
How to Get Started
Step 1: Choose the right option.
- Start with Sana Care: Log in to your Sana Member Portal to message the Care Team
- Direct Bill: Ask your provider to bill us using the script above.
- Self-Pay: Request the provider’s cash rate and collect itemized receipts after your visit.
- Access Request: Submit a Single Case Agreement request for surgeries or providers requiring contracts.
What Happens at Your Visit?
- Sana Care: Speaking with the Sana Care team is fully covered. No need to worry about billing!
- Direct Bill: Check in as usual. Your provider will bill us directly.
- Self-Pay: Check in as usual and collect an itemized bill with CPT codes.
- Access Request: Check in as usual. Your billing contract will already be on file.
What Happens After Your Visit?
- Sana Care: You’re all set! No action needed.
- Direct Bill: You’re all set! No action needed.
- Self-Pay: Submit your claim for reimbursement via your Sana Member Portal.
- Access Request: You’re all set! No additional steps needed.