Flex Care Options

Did you know your Sana Member ID has everything providers need to verify benefits and bill us directly? 87% of providers agree to work with Sana — and you'll never pay out-of-network fees. 

We’ll accept bills from any provider. Just say:

"Here is my Sana insurance card. Please use the electronic payer ID or the address listed on the back of my member ID card to send claims directly. You can verify my benefits or ask billing questions quickly via chat at sanabenefits.com/chat, Monday through Friday, 7 AM–7 PM Central, or at (833) 726-2123. Sana processes all claims as in-network and is happy to have any provider bill them directly." 

If your preferred providers aren’t in the Sana Network and won't agree to bill Sana directly, you can still see them through our convenient Flex Care options, which include:

See the chart below to learn which options may be right for you and how to get started.


Direct Bill


Access Request
Single Case Agreement

I prefer to self-serve.




I can pay upfront and submit a claim for reimbursement.




I am willing to ask for the provider’s cash rate and collect itemized receipts after my visit.




I have an upcoming surgery or procedure which may involve bills from providers and facilities.



My provider is with a major hospital system or requires a contract for every visit.



How to get started

Ask your provider to bill us using the script above

Request the provider’s cash rate

Submit an Access Request

At your visit

Check-in like normal

Collect an itemized bill with CPT codes

Check-in like normal, your billing contract will be on file

After your visit

You’re all set!

Submit a claim for reimbursement

You’re all set!


Learn more about getting care with Sana in this two-minute video.
Have questions? We've got you covered.
  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.