Sana Benefits provides access to two HealthSmart networks:
- HealthSmart Physician & Ancillary Only Network – Includes approximately 1.2 million provider locations across the U.S.
- HealthSmart Preferred PPO Network – Expands access to approximately 1.8 million provider locations nationwide, including hospitals and facilities.
Please note: Some health systems in the HealthSmart Preferred PPO, namely Baylor, Scott & White in Texas and Sutter Health in California, require 30 days notice of any new group enrollments. Employees may not have access to these providers if Open Enrollment is not complete and shared with HealthSmart 30 days prior to the Plan’s effective date. If you have any questions about this enrollment requirement, please reach out to Admin Support:
Email us at admins@sanabenefits.com, or call (940) 340-4488 Monday through Friday, 9 AM to 4 PM Central.
How to Check Your HealthSmart Network
To confirm which HealthSmart network you’re in, follow these steps:
✅ Check your Sana member ID card – Your network information is listed here. examples below.
✅ Log into your Sana member portal – Your network details are available online.
Still unsure? Our support team is happy to help!
Finding a HealthSmart Provider
To find a HealthSmart network provider in your area, you can utilize the following resources:
➡️ For members on the HealthSmart Physician & Ancillary Only Network:
- The Provider Directory in their Sana account
-
HealthSmart’s provider search tool
- Make sure to select the correct network – Physician & Ancillary Only
➡️ For members on the HealthSmart Preferred PPO Network:
-
HealthSmart’s provider search tool
- Make sure to select the correct network – Preferred PPO
Talking to Providers About HealthSmart
If a provider is unfamiliar with Sana or HealthSmart, here’s how you can explain your network affiliation:
For the HealthSmart Physician & Ancillary Only Network:
"Sana Benefits provides access to the HealthSmart Physician & Ancillary Only network. Since your practice is in-network, Sana will pay my claims at the HealthSmart contracted rate. Please send my claims to Sana directly using the address and electronic payer ID listed on the back of my Sana member ID card."
For the HealthSmart Preferred PPO Network:
"Sana Benefits offers access to the HealthSmart Preferred PPO network, which includes an expanded selection of providers, including hospitals and facilities. Because my group has chosen this plan, Sana will process my claims at the HealthSmart contracted rate. Please send my claims to Sana directly using the information on the back of my Sana member ID card."
What If My Provider Is No Longer in the HealthSmart Network?
Even if your provider isn’t in the HealthSmart network, Sana’s flexible approach means you can still see them—no penalties, no hassle.
Just let your provider know:
"Sana accepts claims from out-of-network providers without any penalties and welcomes any provider to bill us directly. You can verify my benefits or ask billing questions quickly via chat at sanabenefits.com/chat, Monday through Friday, 7 AM–7 PM Central, or by calling (833) 726-2123. All information is listed on the back of my Sana member ID card."
Learn more about getting care with Sana in this two-minute video.
Have questions? We've got you covered.
- Log in to view account details.
- Search FAQs in our Help Center.
Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.