If any of your personal information looks incorrect in your Sana account, we’re here to help get it fixed!
What Information Can Be Updated
If you notice an error in any of these, you can contact our Customer Support to update the following details:
- Legal name
- Date of birth
- Social Security Number (SSN)
- Home address
- Email address
- Phone Number
What to Expect When You Contact Support
When you reach out, we’ll ask a few quick questions to make sure everything is updated correctly:
- What information is incorrect
- What the correct information should be
- Once confirmed, we’ll update your information in our system.
What Happens Next
After we update your information, there’s one more important step.
You’ll also need to contact your employer or benefits administrator and ask them to update the same information in their system.
Why this matters
Your employer regularly sends us eligibility files that confirm member details and coverage. If their records still show the old information, those files can overwrite the updates we make — even after we’ve corrected them.
Updating your information with both Sana and your employer helps ensure:
- Your information stays accurate
- You don’t experience any issues
- Your coverage works smoothly when you need care
Have questions? We've got you covered.
- Log in to view account details.
- Search FAQs in our Help Center.
- Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.