Sana uses email to communicate important, time-sensitive messages to our clients and members. Most of our partners share information via email as well.
Stay Up-to-Date With the Latest Sana News and Updates
To ensure our communications are not marked as spam, your IT department can safelist Sana and our partners' domains and IP addresses. Below you'll find the domains and IP addresses to safelist.
Sana Benefits
- Add the sanabenefits.com sending domain to your approved senders list
- Safelist 167.89.47.126 on your mail servers
SendGrid
- Add the SendGrid.com sending domain to your approved senders list
- Safelist 205.201.128.0/20 and 198.2.128.0/18 and 148.105.0.0/16 on your mail servers
Vida
- Add info.vida.com sending domain to your approved senders list
PlushCare
- Add info.plushcare.com and plushcare.com sending domains to your approved senders list
Carrum
- Add health.carrumhealth.com and hello@health.carrumhealth.com
sending domain to your approved senders list - Safelist 223.165.122.246 and 223.165.122.30 on your mail servers
Note: Once you complete the safelist tasks, please ask Sana to send you an email to verify that the whitelisting has worked and notify us once the email is received.
Have questions? We've got you covered.
- Log in to view account details.
- Search FAQs in our Help Center.
- Connect with Customer Support directly through the chat icon on most Sana pages, email admins@sanabenefits.com, or call (940) 340-4488 Monday through Friday, 10 AM to
5 PM Central.