To ensure our communications are not marked as spam, your IT department can safelist Sana and our partners' domains and IP addresses. Below you'll find the domains and IP addresses to safelist.
- Add the sanabenefits.com sending domain to your approved senders list
- Safelist 18.104.22.168 on your mail servers
- Add the SendGrid.com sending domain to your approved senders list
- Safelist 22.214.171.124/20 and 126.96.36.199/18 and 188.8.131.52/16 on your mail servers
- Add info.vida.com sending domain to your approved senders list
- Add health.carrumhealth.com and firstname.lastname@example.org
sending domain to your approved senders list
- Safelist 184.108.40.206 and 220.127.116.11 on your mail servers
Note: Once you complete the safelist tasks, please ask Sana to send you an email to verify that the whitelisting has worked and notify us once the email is received.
- Log in to view account details.
- Search FAQs in our Help Center.
- Connect with Customer Support directly through the chat icon on most Sana pages, email email@example.com, or call (940) 340-4488 Monday through Friday, 10 AM to
5 PM Central.