Upfront Payment Requests

In some cases, especially for members on a PPO Plus HSA plan, you may be asked to pay some or all provider fees upfront. This will depend on the individual facility as well as the services being rendered.

We recommend the following articles to guide your conversation with the provider, plus any next steps.

Have questions? We've got you covered.

  • Log in to view account details.
  • Search FAQs in our Help Center.
  • Connect with Customer Support directly through the chat icon on most Sana pages or call us at (833) 726-2123 Monday through Friday, 7 AM to 7 PM Central.