Upfront Payment Requests

In some cases, especially for members on a PPO Plus HSA plan, you may have to pay some or all provider fees upfront. This will depend on the individual facility as well as the services being rendered. Either way, contact our Provider Access Team and we'll ensure you're reimbursed for anything above your normal cost-sharing responsibilities.

When you contact us, we'll take the following steps:
  1. Give the provider our billing information
  2. Update benefits and coverage if necessary 
  3. Negotiate single case agreements as needed
Ideally, we'll convince your provider to bill us for your claim so that all you need to pay is your normal cost-sharing amount. If for some reason we're not successful, you can always submit for reimbursement with Sana and we'll pay you directly based on the terms of your benefit plan.

Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST,  or at hello@sanabenefits.com or (833) 726-2123.