If you see an error when trying to access Sana Care in your member portal through your web browser, one of these quick fixes usually solves it.
- Check your URL: You should be on secure.sanabenefits.com/care to access Sana Care in your web browser
- Refresh and check your connection: Reload the page. If it still doesn’t work, make sure you’re connected to Wi-Fi or have a strong cellular signal, then try again.
- Log out and log back in: Sign out of the member portal, close the tab, and sign back in. This often clears up session issues.
- Turn off ad or tracking blockers: Browser privacy tools and extensions (ad blockers, tracking blockers, VPNs, or content blockers in Safari) can sometimes interfere with Sana Care. Pause them for sanabenefits.com, or turn them off temporarily, and reload the page.
- Try a different browser or a private window: Open the member portal in another browser (e.g. Chrome, Safari, Firefox, or Edge) or in a private/incognito window. If it works there, the issue is likely a setting or extension in your usual browser.
- Clear your cache and cookies: Old saved data in your browser can cause errors. Clear your browser’s cache and cookies, then sign in again.
- Use the Sana mobile app: If the website still isn’t working, try downloading and signing in through our Sana Care app available on the App Store or Google Play.
- Reach out to support. If none of those options have worked, please contact us at hello@sanabenefits.com for additional support, including detailed information about the error you're seeing, what you've tried, and the device you're using. We're here to help and want to ensure you're reconnected to your Sana Care provider.