Members
Resources to help Sana members understand their benefits and how to use our website.
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Our Network
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Need help finding care?
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Accessing Care at BSA Health System
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Getting Started: How to Use Your Sana Benefits
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Finding a Provider: Understand Your Network Options
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How to Use Sana with Any Provider
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How to Find and Use HealthSmart Network Providers
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How to Get Care: Sana Care, Direct Billing, and Reimbursements
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How to Submit a Medical Claim for Reimbursement
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Submitting an Access Request for Providers Who Won't Bill Sana
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Requirements for Itemized Bills and Superbills
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Getting Started with Sana Care: Virtual Primary Care
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Need help finding care?
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Pharmacy & Ancillary Benefits
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Get Started with SmithRx Pharmacy Benefits
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Find a Dentist: Beam Dental Network
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Find an Eye Doctor: VSP Vision Providers
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Mail-Order Prescriptions: How to Set Up and Save
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Accessing No-Cost Preventive Medications
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Access Traditional: Accessing the SmithRx Copay Card Program
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SmithRx: Pharmacy Reimbursements and Chat Support
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SmithRx Find My Meds: Price Comparison & Pharmacy Search
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SmithRx Formulary: Understanding Drug Coverage and Pricing
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Low-Cost and $0 Insulin Guide
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Get Started with SmithRx Pharmacy Benefits
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Frequently Asked Questions
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Trouble Logging In or Resetting Your Password?
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How to Update Your Personal Information
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How to Request a Report of Your Claims and Diagnostic Codes
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Sana Plan Guide: PPO Plus vs. HSA-Compatible Options
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Invite Adult Dependents to Create Sana Accounts
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Maintain Coverage for Disabled Dependents Over 26
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Domestic Partner Enrollment and Requirements
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Find Crisis Support and Specialized Health Helplines
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Navigating Emergency Room Visits
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Getting Started with Your Sana Enrollment
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Healthcare Coverage Outside the U.S.
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Deductible Credits: Eligibility and Requirements
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Understanding Automatic Renewals
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Making Changes to Your Plan After a Qualifying Life Event
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Adding Your Newborn to Your Sana Plan
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How to Appeal a Denied Claim
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Handling Upfront Payment Requests
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Trouble Logging In or Resetting Your Password?
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Covered Benefits
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How Sana Covers Autism Spectrum Disorder (ASD) Treatment
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Acupuncture Costs and Visit Limits
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Chiropractic Care: Costs, Coverage, and Limits
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Preventive Vaccines Covered at 100%
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COVID-19 Testing, Vaccine, and Treatment Benefits
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Find Fertility Providers and Coverage Details
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Accessing Gender-Affirming Care and Coverage
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Hearing Aid Coverage and Benefits
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Understanding Massage Therapy Coverage
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Understanding Your Mental Health Benefits
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Maternity Care and Benefits Guide
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Understanding No-Cost Preventive Care
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Understanding Your Reproductive Health Benefits
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Understanding Your Therapy Benefits
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How Sana Covers Autism Spectrum Disorder (ASD) Treatment
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Planning for Surgery and Procedures
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Preparing for Surgery: Access Requests and Prior Authorizations
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Goodbill: Complimentary Hospital Bill Review and Savings
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Infusion and Chemotherapy Support
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Carrum Health: Surgery Benefits and Second Opinions
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Surgical Centers of Excellence for Transplants and Pediatrics: Edison
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Finding High-Quality Care with MDSave
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Estimate Your Costs for Common Procedures
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Medical Travel Reimbursement: Coverage for Specialty Care
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Preparing for Surgery: Access Requests and Prior Authorizations
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Insurance 101
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What Happens If You Have Dual Insurance Coverage?
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How Medicare Works When You’re 65+ and Get Health Insurance from a Small Company
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What to Do if You Receive a Balance Bill
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Sana Cost-Sharing Guide: Copays, Deductibles, and Coinsurance
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Member Responsibility: Understanding Covered vs. Excluded Services
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HSA Plan Update: New Costs for Virtual Visits
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Explanation Of Benefits (EOB) vs. Bill: Understanding What You Owe
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Cost-Sharing: How Family Deductibles Work
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HSA Quick Start Guide: Setting Up and Using Your Funds
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How Sana Pays Providers: A Guide to Transparent Pricing
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What Happens If You Have Dual Insurance Coverage?
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Trusted Partners and Programs
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Getting Started: 24/7 Virtual Neurology via Neura Health
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Durable Medical Equipment Providers
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2nd.MD: Access Expert Second Opinions and Local Care Navigation
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Expressable: At-Home Speech Therapy for Children and Adults
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Fertility Care with Kindbody
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Vida: 1-on-1 Virtual Coaching for Nutrition and Lifestyle Habits
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Green Imaging: Imaging & Radiology Services
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In-Home Urgent Care with Dispatch
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Texas Members: Book Free or Discounted Urgent Care at Home with UrgentCare2go
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How to Use Labcorp With Sana
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Headspace Care: App-Based Mental Health Support for Adults and Teens
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Blueberry Pediatrics: 24/7 Virtual Pediatric Care
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Little Otter: Pediatric & Family Mental Health
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Bloom: Free At-Home Pelvic Health Support
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At-Home Recovery: Sword Health Virtual Physical Therapy
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Getting Started with Maven: Virtual Care for New and Expecting Parents
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Primary Care, Urgent Care, and Therapy with PlushCare
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Remission Medical Closure and Coverage Updates
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Talkiatry: Virtual Psychiatry and Medication Management
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Getting Started: 24/7 Virtual Neurology via Neura Health